T&T Facades would like to inform you about the precautionary steps we are taking as a business to ensure that we are able to continue providing our services to you and play our part in preventing the further spread of the COVID-19 Coronavirus.

We have spent a significant amount of time designing and testing contingency plans so that we can continue to operate as close to “business as usual” as possible.

Below are some of the specific actions we have taken:

Health and well-being

Our current priority must be the health and well-being of our clients, our team members and all our families. We have been sending regular updates to our teams, following the guidelines issued by the Government and various health organisations. We have introduced regular cleaning of our office and wipe downs of our equipment throughout the day.

At the point of writing, we have not had any confirmed cases of Coronavirus in our office or on our project sites. A couple of our people have self-isolated because of vulnerable relatives at home or having mild flu-like symptoms, but we must stress that these are all currently considered low risk and precautionary.

Remote working

A significant part of our preparation has been extending the systems and processes we already have in place to enable as many of our team as possible to work remotely.

We have provided the necessary tools and technology to enable staff to continue working as normal and continue to communicate effectively with clients and each other. When working remotely, our team have full access to all our IT systems – as though they were sat at their desk in our office.

Phones and our switchboard

Our main office number will continue to work as normal. We have the facility to forward this to a dedicated mobile phone which will be answered by our receptionist. She will take the caller’s details and arrange for the relevant team member to call you back.

We are also able to forward all direct dial numbers to our team members’ mobiles or alternative numbers.

Post

Where possible we are encouraging electronic communication, but we acknowledge that there are certain documents that can only be sent by post.

In the event of an office closure post will be checked as often as we are able, but there may be some delay in getting this to the correct team member. With remote working, our ability to respond by post will also be limited and will take longer.

Our project sites

In accordance with current government guidelines, our live sites, where possible will remain open and operational. This of course will be reviewed in line with policies and decisions of our main contractor clients. The situation will be monitored closely and we will respond accordingly to the daily government updates.

We are in close communication with our supply chain partners to ensure continuous material flow as much as is practically possible.

Please direct any concerns you may have to your usual T&T Facades contact.

Next steps

We are monitoring the fast-moving situation closely. We will ensure that we respond quickly, sensibly, and appropriately to any developments. We will update you all again if we have further substantial updates, but please do contact your main contact here if you have any concerns about your specific circumstances.